Customer Service Rep. (Foreign Affairs)
October 6, 2021

A small manufacturer located in Mahwah, NJ is seeking an enthusiastic energetic Foreign Customer Service Representative to work full-time in their office for a temporary assignment. Once the temporary assignment is completed, the ideal individual will transition in to more of a domestic customer service position. We are looking for someone who has 5+ years’ experience with foreign affairs and understanding of shipping, as there will be little training involved.

Salary: $20/HR

Position: Monday – Friday 9:00 AM – 5:00 PM

Job duties include, but are not limited to:

  • Responsible for all aspects of the Foreign Order process (Quotations, Sales Order, Invoicing)
  • Gathering and creation of foreign custom documents that are needed to go with the shipments
  • Communicating with customers about their order status and providing them with their tracking information and documents
  • Process customer orders through our business computer system.
  • Processing of foreign payments
  • Handling all truck shipments, which include getting any quotations and any needed paperwork
  • Liaise with other departments to facilitate prompt and accurate fulfillment of the customer orders.
  • Update customer information in the company database as appropriate.
  • Answer incoming customer calls regarding purchase, order status and general customer inquiries.
  • Other duties as assigned.

Job qualifications:

  • 5+ years with (understanding) shipping internationally
  • Competence with Microsoft Word, Excel and Outlook.
  • Prior experience in a B2B customer service position.
  • Prior experience working for a small company.
  • Must be reliable and consistently on-time.
  • Post high school education, such as an Associates or Bachelor degree.
  • Comfort with computers and general office software.
  • Accurate and efficient data entry skills.
  • Excellent organizational and communication skills.
  • Able to Multitask
  • Qualified candidates must have a valid Driver’s License and reliable transportation

Job Types: Full-time, Temporary


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