Customer Service Representative
January 13, 2021

A chemical company located in Montvale, NJ is currently seeking Customer service representatives to join their team. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. Managing customer accounts to ensure delivery of products to customers are executed daily on time and accurately. The candidate must have knowledge and familiarity with Rail, Tank Truck operations, warehousing and inventory. Understanding of INCO terms, payment terms, import-export activities.

Salary: up to $65,000/Year + Benefits


Job duties include, but are not limited to:

· Manage direct customer communication

· Sales order management E2E creation, fulfillment and closing

· Process and create logistics documentation for domestic and export shipments

· Interface with customs broker

· Generate freight quotes

· Schedule shipments and coordinate with 3PL providers

· Identify logistics opportunities to leverage cost, service, and resolutions

· Interface with finance to reconcile invoicing, sales orders

· Track and report sales order status

· Reporting and management of small rail fleet


Job qualifications:

· Must be 18 years of age or older

· Knowledge with Rail and Tank Truck operations

· Professionalism with clients

· Prior customer service experience

· Ability to work well in a team environment

· Proficient with MS Suite 365, excel, word

· Good verbal and written communication skills

· Experience with ERP systems

· Qualified candidates must have a valid Driver’s License and reliable transportation

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