A Claims Processing Company located in Riverdale, New Jersey is currently seeking a dependable and energetic Warranty Claims Processing Clerk to join their office team.

The position is full time 8:30AM-5:30PM with one hour for lunch. The position is Temporary to Permanent and set to start immediately.

Job Duties and Responsibilities include but not limited to:

• Perform research and review on all warranty claims and process according to warranty policy.
• Communicate with office team and ensure all can be processed.
• Processing all warranty claims to ensure that claim is processed on time.
• Maintain projected Queue of warranty claims.
• Ensure all warranty email communications are on time.
• Assist various departments and fulfill all warranty requirements via email and phone.
• Assist Authorized Service Centers with all warranty inquiry and questions.
• Assist Regional Service Manager and other managers with all warranty inquiry and questions.
• Monitor all warranty inquiries and make they are processed to policy.
• Supervise/review all information updated on database to ensure it is correct.
• Maintain knowledge on various warranty programs by active participation in education programs.
• Ensure Business to Business relationship satisfaction and ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Prepare and maintain all warranty documents according to warranty policy.
• Manage all warranty claims, re-direct claims of required and ensure appropriate action.
• On time phone communication to ensure no dropped calls with clients.
• Other miscellaneous duties as assigned.

Job Qualifications:

• High School degree degree or equivalent
• 1-2 years Customer service experience.
• Excellent phone and email communication skills
• Proficient with email and Microsoft office products
• Excellent organizational skills

Qualified candidate must have a reliable form of transportation.  Job location is onsite at client site.